The closest thing to your star customer service agent
Human empathy in every interaction
Resolves issues instead of deflecting them
Effortless omnichannel management
Reasons and takes action with human accuracy
Learns and improves from the best interactions
Seamlessly handles multiple intents & complex tasks
Understands context, while remembering birthdays
Unify your brand voice across all channels
Craft channel-specific AI Personas with ease
Personalize at scale with brand precision
Amplify a consistent brand voice everywhere
I want a replacement for my bag and a refund on the boots.
Hey Nora 👋 I got you! Do you want the same color for the bag? I can also exchange the boots. What do you think? 😊
I'll have just the bag replaced as it arrived scratched. I will return the boots for a refund.
Hey. 👋 Happy to help you with the return process. I can also exchange it with a bigger size. 😍
Perfect! I will get an M size.
Hi Sammy 👋 Making our Mushroom Latte is easier than you might think though! 😉 Just scoop the powder into a cup or dose mug, add water to cover the powder and mix, then add your preferred milk - vegan alternatives like Oatly work great. Stir it all together, then savor your newfound elevated feeling.
☕️
Best,
Mable at Everyday Dose
Hi Lisa,
For hot yoga, I’d recommend pairing your practice with a full yoga mat towel, which is designed to absorb sweat and prevent any pooling of sweat on the mat, making your practice more comfortable.🧘♀️🔥�♂️
Namaste,
Yogi, Customer Care at YF
Hey Kyle, We love the idea of making your Swoverall even more unique to you. We offer custom embroidery or screen printing for bulk orders on a case-by-case basis. Let's create something special together! 🎉👕🎨
Cheers,
Jessie at Waves
Our fresh food contains a variety of nutritious ingredients, such as chicken, pumpkin, kale, and blueberries, which support your dog's overall health and well-being. Plus, it's packed with vitamins and minerals to help your Cavalier King Charles thrive. Would you like to try a sample pack for your pup? 🐶
Chat soon,
Sami at Treats
The closest thing to your star customer service agent
Human-like empathy in every interaction
Resolves issues instead of deflecting them
Effortless Omnichannel Management
I want a replacement for my bag and a refund on the boots.
Hey Nora 👋 I got you! Do you want the same color for the bag? I can also exchange the boots. What do you think? 😊
I'll have just the bag replaced as it arrived scratched. I will return the boots for a refund.
An AI that's actually embedded in your team
Understands context, while remembering birthdays
Flawlessly juggles multiple intents & complex tasks
Smart routing decisions that empower teams
Hey. 👋 Happy to help you with the return process. I can also exchange it with a bigger size. 😍
Perfect! I will get an M size.
Breathes life into your brand using AI Personas
Craft channel-specific personas with ease
A true brand chameleon, fitting every personality
Infuse empathy and human-touch into every interaction
Hi Sammy 👋 Making our Mushroom Latte is easier than you might think though! 😉 Just scoop the powder into a cup or dose mug, add water to cover the powder and mix, then add your preferred milk - vegan alternatives like Oatly work great. Stir it all together, then savor your newfound elevated feeling.
☕️
Best,
Mable at Everyday Dose
Hi Lisa,
For hot yoga, I’d recommend pairing your practice with a full yoga mat towel, which is designed to absorb sweat and prevent any pooling of sweat on the mat, making your practice more comfortable.🧘♀️🔥�♂️
Namaste,
Yogi, Customer Care at YF
Hey Kyle, We love the idea of making your Swoverall even more unique to you. We offer custom embroidery or screen printing for bulk orders on a case-by-case basis. Let's create something special together! 🎉👕🎨
Cheers,
Jessie at Waves
Siena handles over 80% of daily customer service interactions, taking the load off teams while making customer experiences feel magical.
Designed for commerce
FAQ & product knowledge
Immediate answers, endless expertise – effortlessly handle any product query with real-time knowledge base.
Do you have vegan alternatives? Also how can I prepare it?
Social media & community
Spark conversations, stoke community – Siena engages with your audience where they live online, turning interactions into opportunities.
Conversational SMS and WhatsApp
Deliver instant responses, anytime, anywhere, with text automation in your brand's voice.
Hey Alex, Happy Birthday to you! Of course, we'd be happy to help you. Your order tracking number is #3949581. What’s the new address, I will set it for you?
Order tracking and shipping edits
Enhance your customers buying journey by providing real-time shipping updates, changing their delivery address or replacing their order.
Returns, refunds, and exchanges
Simplify the returns, refunds, and exchanges process. Guide customers efficiently and with ease.
Subscription management
Allow customers to modify, update, or cancel subscriptions effortlessly, providing a frictionless subscription experience.
Can I skip next month? I'm traveling so I won't be home!
Thank you so much!
Powered by OpenAI and other foundational models, Siena learns and adapts, delivering nuanced, accurate support with human-like understanding.
At Siena, your data privacy is paramount. We do not train our models using your data.
Built for resolution, Siena handles the complexities of customer service using reasoning. Our Cognitive Reasoning-Based Engine evaluates a large number of data points and makes real-time decisions like a human.
Agents' AI sidekick that crafts responses 10x faster, impeccably phrased, and globally understood in over 100 languages. From sharpening syntax to tailoring tone, Siena Copilot transforms agents into customer success heroes, all while keeping ticket fatigue at bay.
Unlock instant, accurate responses – Siena taps into your wealth of data sources such as Google Docs, PDFs, help centers or product catalogues to deliver the right information, right when your customers need it.
Set specific goals such as order tracking or modifying subscriptions, and Siena handles the rest. This includes pulling data from systems like Shopify or Recharge, interacting with customers for clarity, and updating the system.
Our AI model identifies and recommends easy to automate customers most frequently asked questions. One-click review, approve and go live, without missing automation opportunities.
Siena identifies knowledge gaps and smartly routes tickets to human agents for that personal touch. With AutoQA capabilities, it ensures a smooth transition for agents to tackle complex issues, melding tech efficiency with human insight seamlessly.
Fluent from the get-go, Siena communicates seamlessly across 100+ languages, offering clear, natural interactions with zero training required. Connect with your global customer base in their language, right out of the box.
One platform, infinite possibilities
Integrate Siena with your help desk in 1-click and start using your autonomous customer service with minimal setup. Get your AI superhuman up and running 90% faster and more efficient than the average automation tools.
Integrate with your existing platforms
Siena works with your existing modern commerce tool stack such as Shopify, Recharge or Gorgias.
People are talking
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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
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What millions of customers interacting with Siena say
I love the team here, Siena was so professional and fast. My favorite company!
Returns are not fun but this one was pretty smooth!
Extremely prompt response. Very friendly and helpful.
Listened to my concern and handled appropriately. 🥳
I love the team here, Siena was so professional and fast. My favorite company!
Returns are not fun but this one was pretty smooth!
Extremely prompt response. Very friendly and helpful.
Listened to my concern and handled appropriately. 🥳
Siena responded fast, and resolved my issue perfectly! 🤩
Can’t believe how easy it was to get my replacement. Thanks again.
Kitsch is personable with their customers. I'm VERY surprised!
Siena responded fast, and resolved my issue perfectly! 🤩
Can’t believe how easy it was to get my replacement. Thanks again.
Kitsch is personable with their customers. I'm VERY surprised!
4.81 Average CSAT score based on 50,000 customer satisfaction surveys
